Royal & Mary Home Furnishings Product Order Processing:

Most products ordered through Royal & Mary Home Furnishings are custom made to order. Delivery estimates are based from the time your order is actually shipped out of the production workroom, AFTER it has been created per your order.

Manufacturing time varies according to each product, the size of each order, the availability of raw materials used, and the current workroom schedule at the time of your order.

Our order processing time frame is an only an estimate and is not guaranteed.  Every effort will be made to process each order within the time frame estimated, then once the order is packaged and shipped, the delivery time estimates will be applicable.

UPS is our standard delivery method; however UPS does not ship to P.O. Boxes.  In this instance, we will ship using USPS.  Shipping time for USPS could be increased by a few days.

When using a debit or credit card, the billing address to your debit or credit card must be the same as the P.O. Box used for delivery.  We will not ship to second party P.O. Boxes and you will be required to sign for your package when you pick it up from the USPS.

We will require a delivery signature on all shipments including UPS.  UPS will not deliver without and authorized signature. This policy is established to protect our customers and their custom product orders.

How to Order:

You will find a button labeled “Store” at the top of any page in the Royal & Mary Home Furnishings website.  Once there, you will also find a drop down menu.  Through the drop down menu, you will find various product categories.  Make a selection to take you to the category from which you choose to order.

Select the item you want to purchase.  Items added in error can be deleted prior to placing your order.  Continue shopping or complete your order and select Checkout.

Complete your billing and shipping information in the spaces provided, and select PayPal from the Payment Method drop down.

Review your order.

You will receive confirmation of your order from PayPal as well as Royal & Mary Home Furnishings.  Royal & Mary will also be in touch with you by email, or on occasion by telephone, if necessary, to keep you posted on the progress of your order as well as confirming the time and date your order is shipped.  Please be certain the contact information, email, and phone number we have for you is correct.  If this information is not accurate, we cannot be held liable for being unable to reach you with questions or updates on your custom product order.  This is very important.

Shipping and Handling Charges:

Shipping and handling charges are registered with each product and will be charged at check out.   These charges cover handling, packaging, processing and shipping.

Please note that delivery times cannot be guaranteed without expedited service at an additional charge, but are our best estimation may vary upon delivery location.

These prices are subject to change based on carrier charges, fuel surcharges, etc. and will be determined at time of order.

Standard Delivery – Unless you order an expedited service, standard UPS Ground or USPS ground delivery of your order should take 7 to 10 business days to arrive once shipped.

Packages which measure outside of UPS or USPS size regulations may need to be transported by freight liner and an additional shipping estimate will need to be given in such circumstance.

We currently do not ship outside of the continental United States.

Sales Tax Charges:

Currently, all orders are processed through Royal & Mary Home Furnishings in San Antonio, TX.  Sales tax will be added to all Texas orders at the rate of 8.125% of Total Order.

Return Policy:

At the current time most products ordered through Royal & Mary Home Furnishings are custom products made to order. Refunds of custom products made to order will not be given. We will do all we can to ensure the correct fit and that you receive a quality product.  Custom products will be made to your measurements and fabric specifications so accurate measurements and fabric selections are your responsibility.  Questions are welcomed so send your inquiries to info@royalandmary.com.

Measuring:

When ordering any of our custom product such as Chair Suits®, drapery panels, window treatments, bedding, table skirts, etc.. it is imperative that we have accurate measurements to create your product to the correct fit.   A “How-To” measuring video will be added to the website soon, but in the mean time, please email info@royalandmary.com requesting measuring instructions to be sent for your specific product.  We are glad to walk you through the custom process.